dell tech support ain't so supportive...

so, i bought my laptop last summer before school started. which means i've had it for just over a year. in that year's time, i've had not one, not two, but as of today, three AC adapters crap out on me. THREE! in a YEAR!!! what the?!?!

the good news is that i have a warranty with dell, so these replacement AC adapters have been provided at no cost. the bad news is that i keep having tech support chat conversations like the following:

{John 6:49:50 PM} How may I assist you?

{ 6:50:16 PM} the AC adapter for my laptop is not working. this is the third time i've needed to get a replacement. can you ship me another?

{John 6:50:41 PM} Let me have a check on the ac adapter.

{John 6:50:57 PM} Does the system boots up with only the ac adapter?

{ 6:51:32 PM} the computer is fine. it's just the AC adapter that doesn't work. i know this is the problem -- it's happened twice already and i've had to get replacement adapters.

{John 6:52:15 PM} Okay.

{John 6:52:29 PM} Are you chatting from the same system.

{ 6:52:57 PM} yes. but i'm on battery power and my battery is getting low, so i need to get a replacement AC adapter as soon as possible.

{John 6:53:27 PM} Okay.

{John 6:53:43 PM} Please remove the ac adapter from the system and the wall outlet.

{ 6:54:10 PM} right. i've done all of this stuff. i just need to get a new one.

{John 6:54:39 PM} I want to make sure it is the ac adapter and not the port.

{ 6:55:04 PM} the green light on the adapter won't come on when it's plugged in. it's definitely the adapter.

{John 6:55:40 PM} When does the green light not come, when connected to the system or when only connected top the wall outlet.

{ 6:55:57 PM} when connected to the wall outlet.

{John 6:56:20 PM} Okay.

{John 6:57:25 PM} I am sending you the ac adapter.

i'm a brat. i know that these folks have a whole checklist of things they have to check with customer tech support issues, but couldn't my boy john have just looked in a file to see that this is a recurring issue? but then, they probably think i'm some kind of idiot who doesn't know how to plug in her computer. sigh...

so, not that this is at all interesting, but i switched the stud in my nostril to a ring, just to change things up a bit. it's a little distracting, because i can see this shiny thing in my nose out of the corner of my eye (and i'm always a little distracted by shiny stuff), but i just need a couple of days to get used to it. and i do like it.

oh, and remember how tom was looking at pictures of kittens online earlier? well, it's not just because he's a big ol' softy. it's also because he and i are talking about adopting kittens to befriend our respective cats. kittens!!! i've wanted to get milo a little sister for a while now, and having a partner in crime for such a venture makes it much more fun! the only problem is what do i name her? she'll either be "kenobi", "thurgood marshall", or "roosevelt". if anybody has any preferences, i'm open to hearing them. but probably, nobody gives a crap but me.

oh well.

i heart kittens!